Accommodation agreement - [Official] &Here TOKYO UENO

Article 1 (Scope of application)

A hotel operated by NSKRE Hospitality Co., Ltd. (hereinafter referred to as “the hotel”)
Accommodation contracts and related contracts to be concluded between the hotel and the guest shall be subject to the provisions of this agreement, and matters not stipulated in this agreement shall be subject to laws and ordinances or generally established customs.
If the hotel agrees to a special contract within the scope of laws and customs, the special contract shall take precedence, regardless of the provisions of the preceding paragraph.

Article 2 (Application for accommodation contract)

A person who intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars:
- (1) Guest name
- (2) Accommodation date and estimated time of arrival
- (3) Accommodation charges (In principle, based on the basic accommodation charges listed in Appended Table 1.)
- (4) Other matters deemed necessary by the Hotel
In the event that the Guest requests, during his/her stay, the continuation of the stay beyond the accommodation date in Item 2 of the preceding Paragraph, the Hotel shall treat it as an application for a new Accommodation Contract at the time such request is made.

Article 3 (Establishment of accommodation contract, etc.)

An accommodation contract shall be deemed to have been concluded when the hotel has accepted the application as stipulated in the preceding article. However, if the hotel proves that it did not accept the guest, the accommodation contract will not be concluded.
When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, the application fee determined by the hotel up to the basic accommodation fee for the period of stay shall be paid by the date specified by the hotel.
The application fee shall be first applied to the final accommodation charge to be paid by the guest, and in the event of a situation requiring the application of the provisions of Articles 6 and 16, the application fee shall be applied in the following order: If there is any remaining balance, it will be refunded at the time of payment of charges as stipulated in Article 12.
If the application fee in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same Paragraph, the accommodation contract shall become invalid. However, this is limited to cases where the Hotel has notified the Guest to that effect when specifying the due date for payment of the deposit.

Article 4 (Special contract requiring no application payment)

Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract that does not require the payment of the deposit as stipulated in the same Paragraph after the conclusion of the contract.
In the event that the Hotel does not request payment of the deposit as stipulated in Paragraph 2 of the preceding Article or does not specify the due date for payment of the said deposit at the time of accepting the application for the Accommodation Contract, the Hotel will accept the special contract as stipulated in the preceding Paragraph. treated as a thing.

Article 5 (Refusal to conclude an accommodation contract)

The hotel may not accept the conclusion of an accommodation contract in the following cases.

When the application for accommodation does not comply with these terms and conditions.
When there is no room in the guest room due to full occupancy.
When it is recognized that the person who intends to stay is likely to act contrary to the provisions of laws and regulations, public order or good morals in relation to accommodation.
When the person who intends to stay is deemed to fall under any of the following (1) to (3).
- (1) Gangs stipulated in Article 2, Item 2 of the Law Concerning Prevention of Unfair Acts by Gangsters (Law No. 77 of 1991) (hereinafter referred to as “gangsters”), as stipulated in Article 2, Item 6 of the same article Gang members (hereafter referred to as “gang members”), associate members of organized crime groups, persons related to organized crime groups, and other anti-social forces
- (2) When an organized crime group or an organized crime group member is a corporation or other organization that controls business activities
- (3) A juristic person whose officer is an organized crime group member
When the person who intends to stay at the hotel behaves in a way that causes significant inconvenience to other guests.
When the person who intends to stay is clearly recognized as having an infectious disease.
When a violent request is made regarding accommodation, or when a service or burden beyond the reasonable range is requested.
When accommodation cannot be provided due to natural disasters, facility failures, or other unavoidable reasons.
In addition, when it falls under the case where accommodation can be refused as stipulated by various laws and regulations or prefectural ordinances.
When it is recognized that the person who intends to stay has fallen under any of the items of Article 7, Paragraph 1, or has violated these terms and conditions at the time of his/her previous stay with the Hotel Group.

Article 6 (Guest’s Right to Cancel Contract)

The Guest may cancel the Accommodation Contract by notifying the Hotel.
In the event that the Guest cancels the Accommodation Contract in whole or in part due to his/her own convenience or for reasons attributable to him/herself, In the event that payment is requested and the guest cancels the accommodation contract prior to the payment.
However, in the event that the Hotel has agreed to a special agreement set forth in Article 4, Paragraph 1, upon accepting the special agreement, the Hotel will not be liable for the obligation to pay the penalty when the Guest cancels the Accommodation Contract. Only when the customer is notified.
If the guest does not arrive by 8:00 p.m. on the day of accommodation without contacting the hotel (the same shall apply if two hours have passed after the scheduled time even if the guest has been contacted in advance), The accommodation contract may be treated as having been canceled by the guest.

Article 7 (The Hotel’s right to cancel the contract)

The hotel may cancel the accommodation contract in the following cases.

When it is recognized that the guest may commit acts contrary to the provisions of laws and regulations, public order or good morals, or when it is recognized that the guest has committed such acts.
- (1) When the Guest is deemed to fall under any of the following items (a) to (c).
  - (b) Organized crime groups, organized crime group members, associate members of organized crime groups, persons related to organized crime groups, and other anti-social forces
  - (b) When an organized crime group or an organized crime group member is a corporation or other organization whose business activities are controlled;
  - (c) A juridical person whose executives are members of an organized crime group.
- (2) When it is clearly recognized that the guest has an infectious disease.
- (3) When a violent request is made regarding accommodation, or when a burden exceeding a reasonable range is requested.
- (4) When the accommodation cannot be provided due to reasons caused by force majeure such as natural disasters.
- (5) When the guest is drunk, sings or sings, enters the guest room, etc., and is deemed to be likely to cause trouble to other guests, or behaves in a way that causes trouble to other guests. (Based on the provisions of Article 5 of the Ordinance for Enforcement of the Tokyo Metropolitan Hotel Business Law.)
- (6) When the Guest smokes in bed in the bedroom, mischief with firefighting equipment, etc., or does not comply with the prohibited matters (limited to those necessary for fire prevention) in the usage rules established by the Hotel.
When the hotel has canceled the accommodation contract in accordance with the provisions of the preceding paragraph, the guest will not be charged for the accommodation services, etc. that have not yet been provided.

Article 8 (Accommodation registration)

The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation.
- (1) Guest’s name, age, gender, address and occupation
- (2) For foreign nationals, nationality, passport number, place of entry and date of entry
- (3) Departure date and scheduled departure time
- (4) Other matters deemed necessary by the Hotel
If the Guest intends to pay the charges stipulated in Article 12 by means other than cash, such as a credit card, he/she shall present such means in advance at the time of registration stipulated in the preceding paragraph.

Article 9 (Operating Hours of Guest Rooms)

Guests may occupy the hotel guest rooms from 3:00 p.m. to 11:00 a.m. the following day. However, in the case of consecutive stays, guests may occupy the rooms all day, except on the days of arrival and departure.
Notwithstanding the provisions of the preceding Paragraph, the Hotel may permit the Guest to use the guest room outside the hours stipulated in the same Paragraph. In this case, the following additional charges will apply.
- Up to 3 hours in excess of 1/3 of the room rate
- 1/2 of the room rate for up to 6 hours
- Overtime of 6 hours or more: full room rate

Article 10 (Compliance with usage rules)

Guests are required to comply with the usage rules, etc. posted, exhibited, or provided within the hotel stipulated by the hotel in accordance with these Terms and Conditions.

Article 11 (Business hours)

The business hours of the main facilities, etc. of the Hotel are as follows, and the detailed business hours of other ancillary service facilities, etc. will be announced in pamphlets provided, notices posted in various places, etc.
- front ：7:00-22:00 From late at night to the early morning, a security guard will be on duty and check-in and check-out will be handled by automatic payment machines.
- curfew ：From midnight to early morning, the entrance and exit of the hotel will be locked. However, guests staying at the hotel can unlock it with their room key. Guests arriving late at night can enter the building by calling the intercom.
Business hours are subject to change without prior notice.

Article 12 (Payment of fees)

The breakdown of the accommodation charges, etc. to be paid by the guest and the method of calculation thereof shall be as listed in Appended Table 1.
Payment of accommodation fees, etc. as stipulated in the preceding paragraph shall be made in Japanese currency or by other means such as credit card at the front desk at the time of the Guest’s departure or when invoiced by the Hotel.
Accommodation charges shall be charged even if the guest voluntarily does not stay after the hotel has provided a guest room to the guest and it has become available for use.

Article 13 (Responsibility of the Hotel)

The Hotel shall compensate the Guest for any damages caused by the fulfillment of the accommodation contract and related contracts, or the non-fulfillment thereof. However, this shall not apply if it is due to reasons not attributable to the hotel.
Our hotel regularly inspects fire prevention objects based on the Fire Service Act, but in order to deal with unexpected fires, etc., we have ryokan liability insurance.

Article 14 (Handling when the contracted guest room cannot be provided)

When the hotel cannot provide the contracted guest room to the guest, the hotel shall obtain the guest’s consent and arrange other accommodation facilities under the same conditions as much as possible.
Notwithstanding the provisions of the preceding paragraph, if the hotel cannot arrange other accommodation facilities, the hotel will pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee will be applied to the reparations. However, if there is no reason attributable to the hotel for not being able to provide the guest room, no compensation fee will be paid.

Article 15 (Storage of Guest’s Baggage or Belongings)

In the event that the guest’s baggage arrives at the hotel prior to their stay, we will take responsibility for keeping it only when the hotel has agreed prior to their arrival, and will hand it over to the guest at the front desk upon check-in. increase.
In the event that the guest’s baggage or belongings are left behind at the hotel after the guest has checked out, when the owner is identified, the hotel will contact the owner and provide instructions. shall be required.
However, if there is no instruction from the owner or if the owner cannot be identified, the property will be kept for a maximum of seven days, including the date of discovery, and then delivered to the nearest police station.

Article 16 (Responsibilities of Guests)

If the Hotel suffers damage due to intention or negligence on the part of the Guest, the Guest shall compensate the Hotel for the damage.

Article 17 (Responsibility for Parking)

When the Guest uses the parking lot of the Hotel, regardless of whether the vehicle key has been entrusted to the Hotel, the Hotel only lends the space and is not responsible for the management of the vehicle. However, in the event that damage is caused intentionally or negligently by the hotel in managing the parking lot, the damage will be compensated within the scope of a reasonable causal relationship.

Article 18 (Disclaimer)

The use of Internet communication at the hotel by the guest shall be the responsibility of the guest. The Hotel shall not be held responsible for any damages caused to the Guest as a result of interruption of Internet communication due to system failure or other reasons while the Guest is using the Internet communication.
In addition, if the Hotel or a third party suffers damages in connection with the use of Internet communication by the Guest, the Guest shall compensate the Hotel or the third party for such damages.

Appended Table 1 Breakdown of Accommodation Charges (related to Article 2, Paragraph 1 and Article 12, Paragraph 1)

	breakdown
Total amount payable by the guest	hotel fee	①Basic accommodation charge (room charge and food and beverage charges such as breakfast)
	additional fee	②Additional food and drink
	tax	③Accommodation tax Less than 10,000 yen: No tax 10,000 yen or more and less than 15,000 yen: 100 yen 15,000 yen or more: 200 yen ④Consumption tax

remarks
In the event that tax laws and ordinances are revised, the above accommodation tax and consumption tax will be subject to the revised provisions.
On the accommodation bill, the accommodation tax is printed as “Accommodation Tax” and the consumption tax is printed as “Consumption Tax.”
Accommodation tax and consumption tax are charged separately.
The accommodation tax will not be levied if the hotel permits the use of the guest room for purposes other than accommodation and if the guest uses the room in this manner.
Details of the accommodation tax are levied based on the tax system of each local government.
Please check the website of the local government where your accommodation is located.

Appended Table 2 Penalties (related to Article 6, Paragraph 2)

Number of applicants		no nights	that day	the day before	2-9 days before	10-20 days ago
General	1 to 14 people	100%	80%	20%	–	–
group	15 to 99 people	100%	80%	20%	Ten%	–
group	100 or more	100%	100%	80%	20%	Ten%

caution
The penalty fee will be calculated from the day the guest notifies the hotel of the cancellation.
The percentage is the ratio of the penalty to the basic accommodation fee (room fee). However, for accommodation packages including breakfast, the penalty will be the published amount (hereinafter referred to as the package fee).
In the case of a contract for consecutive stays by the same guest, the basic accommodation fee (or package fee) for the first night will be charged as a penalty.
In addition, if the number of contract days is shortened, one day’s fee (the first day) will be charged as a penalty, regardless of the number of days shortened.
If a portion of a group (15 or more people) is reduced, we will not charge a penalty for any reduction in the number of people that is 10% or less (rounded up to the nearest whole number) of the number of guests staying 10 days prior to the reservation (or the date of reservation for reservations made 10 days or less prior to the reservation).
In addition, the Hotel may stipulate penalty charges different from those stated above for accommodation packages or specific groups organized by the Hotel.

Article 19 Customer Harassment (related to Article 5, Paragraph 6 and Article 7, Paragraph 4)

Customer harassment occurs when a request includes a reduction in the accommodation fee or other requests that are difficult to fulfill (excluding requests for the removal of social barriers as stipulated in Article 2, Paragraph 2 of the Act on Promotion of Elimination of Disability Discrimination in Accommodation), or rude or violent language or behavior or other language or behavior that places a burden on the mind or body of an employee (excluding requests resulting from unfair discriminatory treatment by a business operator of a person seeking accommodation as stipulated in Article 8, Paragraph 1 of the Act on Promotion of Elimination of Disability Discrimination or other similar reasonable reasons), and the request requires more effort than is normally required to treat the person making the request (examples are given below).

Actions that constitute physical attacks (assault, injury, etc.) or mental attacks (threats, abusive language, slander, etc.)
The act of prostrating oneself
Dozing off, confinement, and other restrictive actions that exceed a certain period of time (including long phone calls)
Blaming employees by shouting or using abusive language
Making excessive demands such as non-payment of cancellation fees, demands for refunds, product exchanges, or monetary compensation (this includes making unreasonable demands such as making excessive demands for services that are beyond the reasonable range compared to other guests, or repeatedly requesting unreasonable discounts on accommodation fees).
Repeated questions, making apologies or complaints in a socially inappropriate manner, or other actions that seek to hold someone responsible
Making excessive demands or making complaints about things that cannot be handled under operational rules or systems
Threatening behavior that implies exposing employees on social media or in the media (such as disclosing their names)
Stalking a specific employee