Frequently Asked Questions

Reservations & Prices

When can I make a reservation?: The sales period varies depending on the plan. If you would like to make a reservation, please click here .

Is accommodation tax charged separately?: Yes, accommodation tax is not included in the reservation price.
The following accommodation tax is charged in Tokyo. Please pay this charge at the front desk when you check in. Accommodation of less than 10,000 yen: tax exempt 10,000 yen or more to less than 15,000 yen: 100 yen 15,000 yen or more: 200 yen *This amount is charged per person.

What credit cards are accepted?: We accept VISA, JCB, American Express, Diner’s Club, Master Card, Discover, and UnionPay.

Can I pay with electronic money, such as suica or waon?: Yes, all types of transportation IC cards can be used.
Types of IC cards accepted: ApplePay, transportation IC cards, ID, nanaco, WAON, Rakuten edy, QuicPay,
Types of QR code payment accepted: Pay Pay, Rakuten Pay, au Pay, LINE Pay, NTT Docomo d Payment , Merpay, Alipay, WeChat Payment

In the case of paying at the hotel, when should payment be made?: Payment should be made at check-in.

I haven't received my reservation confirmation email.: If you have not received a confirmation email, please check the following possible causes.
– The email address your registered was incorrect
– The email may be in the spam folder.
If you are unable to find the confirmation email please contact us directly by phone.
*If you made a reservation from a booking website other than the official website, please contact the website concerned.

Can I change the room type?: To change or cancel your reservation, please access the URL provided in your reservation confirmation email. If you have any questions, please contact us by phone or email.
*We may not be able to change the number of rooms or the number of guests as requested due to room availability.
*Changes to rooms may incur a price difference.

Is it possible to request a view from the guest room?: We can accept requests, but we cannot guarantee it in advance. Please note that we may not be able to fulfil your request depending on the room type and availability.

Do you have child rates?: There are no child rates. If a child is too old to share a bed, it must be included in the number of adults in the reservation.

Can children share a bed?: In a Twin Room, up to 2 children 6 years of age or under can stay free of charge when sharing a bed with an adult.

Can minors stay unaccompanied?: If the guest is a minor, we ask that the guardian submit a Consent Form.

Will there be a cancellation fee if the reservation is canceled due to a natural disaster or disruption of public transportation?: In the case of reservation cancellation due to natural disasters or public transportation disruptions, please contact us by phone.

What is your cancellation policy?: No-shows : 100% of the accommodation fee
Cancellation on the day of stay: 80% of the accommodation fee
Cancellation the day before the stay: 20% of the accommodation fee

What are the check-in and check-out times?: Check-in: 3:00 p.m. – 10:00 p.m.
Check-out: prior to11:00 a.m.
*If you plan to check in after 10:00 p.m., please contact us in advance.
*May vary depending on the plan.

Can I check-in early or late?: Late check-out is possible up until 1:00 p.m.
*Please check with the front desk as it will depend on the availability of rooms on the day. Additional charges may apply.

Please contact us if you will be significantly later than your scheduled arrival time.
If you will be arriving after 10:00 p.m., please contact us by phone or email.
It is possible to enter the building after 10:00 p.m.

Yes, we can. The following additional fees will apply.
Up to 3 hours: 30% of the room rate
Up to 6 hours: 50% of the room rate
6 hours or more: 100% of the room charge
*Please check with the front desk as it depends on the availability of rooms on the day.

Is it possible to bring pets?: Unfortunately, we do not allow pets to stay with guests.

Can I send my luggage to the hotel in advance?: Yes. When sending luggage to the hotel, please be sure to write the date of your stay and the name of the person making the reservation on the shipping waybill.
*Destination*
c/o Reception
Hotel Name:
Address:

*We cannot accept items that require temperature control, dangerous items, or valuables.
*We cannot accept Cash on Delivery packages .

Your Stay

Please tell me more about the amenities provided.: Shampoo, conditioner, body soap, face and hand soap are available in guest rooms. For other amenities, please take what you need from the amenity bar at the front desk to your room.

Do you have pajamas (nightwear)?: We only provide adult nightwear.

Do you have pajamas (nightwear) for children?: Sorry, we only have adult size items, so please bring your own.

Do you have VOD (Video on Demand/Pay TV)?: We do not offer VOD (Video on Demand/Pay TV). You can watch terrestrial digital broadcasting and BS digital broadcasting on the TV in your room. We also offer a variety of video streaming services.

What channels can I watch on TV?: You can watch terrestrial digital broadcasting and BS digital broadcasting on the TV in your room.

Do you have free Wi-Fi?: Free Wi-Fi is available in all rooms.
We will inform you about the PW required for connection at the time of check-in.

Do you have a crib?: Yes, it can be borrowed for no charge. The number of cribs are limited, so please check with the front desk.

What kind of bathroom and toilet are in the room?: All rooms have a separate bathroom and toilet. The bathrooms have a bath tub and shower.

What type of bath and toilet are in the room?: All bathrooms are separate baths and toilets, with washrooms.

Are there any restrictions on smoking?: All guest rooms are non-smoking. Smoking is permitted on the 1st floor.

Can electronic cigarettes such as IQOS be used in non-smoking rooms?: The use of e-cigarettes or heated tobacco in guest rooms is strictly prohibited.

Is there a curfew at the entrance?: The entrance of the hotel is locked from midnight to early morning, but you can unlock it with your room key.

Can I have guests in my room?: We do not allow outside guests to go up to the guest room floors. We kindly ask that you use the lobby or other places to meet with people who are not staying at the hotel.

Please tell me how to request items that have been left behind.: * Opened food and drink will be discarded on the same day. Other lost items will be kept for one month.

・Name (Kana/Romaji)
・Period of stay (room number if you remember)
・Lost item information (as detailed as possible)
・Contact information ※Only in Japan, items left behind can be shipped cash on delivery.

Is it possible to have food delivered, such as pizza?: Food delivery services such as pizza delivery are available. Please have them delivered to the lobby and pick them up yourself there.

Facility・service

Do you have a large communal bath?: The communal bath is on the top floor. Please bring towels from your room. Opening hours: (planned) 3:00 p.m. – 12:00 p.m., 6:00 – 10:00 a.m. (subject to change)
*Baby baths and bath chairs are not available. If you are bringing a child who is still in diapers, please use the bath in your room.

Is there a gym?: No.

Is there a laundry service or launderette?: Yes. A coin-operated launderette is on the 2nd floor.

Do you have a cleaning service?: I have not accepted it.

Can you exchange foreign currency?: No.

Is there a smoking area?: The smoking area is on the 1st floor.

Are there vending machines?: Vending machines are located in the vending machine corner on the 2nd floor.

Do you have an ice machine?: The ice machine is located in the vending machine corner on the 2nd floor.

Please tell me specifically about the parking lot.: There are 3 parking spaces available on the hotel premises.
The fee is 3,000 yen per night (14:00 to 12:00 the next day).
Extensions outside of the above hours will be accepted for 500 yen per 30 minutes.
Please note that there are restrictions on vehicle types as the parking lot is mechanical.
(Total length 5.3m or less, width 1.90m or less, height 1.55m or less, weight 2,300kg).

Please note that we require reservations for parking during your stay. Please make your reservation in advance at the front desk.
*There is a limited number of spaces available, so if the parking lot is full, please park in a nearby paid parking lot.

As the location is easily accessible from major stations, we ask that you use public transportation whenever possible.

Is there a pick-up service?: No. There is no pick-up service.

Do you have massage services?: No. There are no massage services.

Can you help me with a surprise party or event?: The staff will do their best to help you. We may not be able to respond to all requests, so please make sure to consult with us in advance.

Please tell me specifically about breakfast.: Please check the website for the latest information.

Is there daily cleaning?: Room cleaning will be conducted once every 3 days during your stay. However, garbage will be collected and towels changed daily.

Miscellaneous

Do you have staff who can speak English, Chinese, or Korean?: English support is always available. Chinese and Korean language support depends on the availability of our staff. Thank you for your understanding.

Is there a convenience store nearby?: There is a Lawson and 7-Eleven store nearby.

Please tell me the access between the nearest station and the hotel.: There are six ways to get to the hotel.
Option 1: 170m (2-minute walk) from Yushima Station (Tokyo Metro Chiyoda Line)
Option 2: 300m (4-minute walk) from Ueno-Hirokoji Station (Tokyo Metro Ginza Line)
Option 3: 300m (4-minute walk) from Ueno-Okachimachi Station (Toei Oedo Line)
Option 4: 400m (5-minute walk) from Keisei-Ueno Station (Keisei Line)
Option 5: 450m (6-minute walk) from Okachimachi Station (JR Yamanote Line)
Option 6: 650m (8-minute walk) from Ueno Station (JR Yamanote Line)

Do you have affiliated/sister hotels?: You can learn about the affiliated hotels here .

Please tell me about the hotel’s hygiene measures.: Please contact the hotel directly for details on measures against novel Coronavirus infection (COVID-19).

Please contact us directly regarding reservation cancellation due to the influence of the infectious diseases. We cannot answer your reservation status on the chatbot.

If you made a reservation from a booking website other than the official website, please contact the website concerned.

Please tell us about the damage caused by natural disasters such as typhoons, heavy rain and snow, and traffic problems in the surrounding area.: Please check the local government website for information on damage caused by natural disasters such as typhoons, earthquakes, and heavy rains.
Also, for the latest information on traffic disturbances in the surrounding area, please contact each transportation facility you use.

Inquiries

If the answer to your question can not be found in the above Frequently Asked Questions, please use the form below.
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